Trichology studies - FAQs

Frequently asked questions (FAQS)

Here you will find answers to the most common questions about our products, shipping, payment methods and purchasing process. But if you cannot find what you are looking for, please contact us. We are here to help you take care of your hair and to offer you the best shopping experience.

If you would like us to help you understand what is happening with your hair, take the online hair test and receive a personalised recommendation »

About online purchase and shipping

Shipping costs vary depending on the destination and the total amount of the order. Within mainland Spain, shipping is free on orders over 25€. For orders below this amount or for deliveries to other regions, you can check the detailed table below:
Area Price
Catalonia 5 euros
Rest of mainland 7 euros
Balearic islands 15 euros
Canary islands 55 euros
Europe (EU and others) 42 euros
North and South America 75 euros
Africa, Asia, Central America and Oceania 80 euros
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Destination Delivery time
Mainland Spain 48 hours
Balearic islands and European Union 5 days
Rest of the world 7 to 10 days
You can pay with:
> Credit or debit card:: processed through BBVA's secure payment gateway, with all safety measures enabled.
> Bank transfer: we will provide you with the account number once you place your order. Please note that some banks may apply fees, which we do not cover.
> PayPal: which also allows you to split the payment into instalments.
> Cash on delivery
Yes, as long as the order has not yet left our warehouse. Write to us as soon as posible at info@bysimone.com and we will do our best to make the changes you need.
If the order has already been shipped, we won't be able to modify it, but we will try to find a suitable solution for you.
Once you complete your purchase, you will receive a confirmation email with all the order details.
In addition, we will keep you uodated by email each time the shipping status changes, so you always know where your order stands.
If the error is on our side (wrong item, damaged product, etc.), simply write to us and we will manage the return at no cost to you. We want you to be100% satisfied with your purchase.

If you want to rreturn a product for any other reason, you can also do so by contacting us. In this case, you will receive a voucher for the value of the returned product, which you can use on future purchases.

In any case, write to us at info@bysimone.com and we will explain step by step how to proceed.
Yes, we make it easier for you to access the best products with special offers. In our Packs section, you'll find product combinations that are often used together, anready discounted so you can take care of your hair while saving.

About the products and their use

In the Root of the Problem section, we explain the main scalp and hair conditions along with the product combinations that usually work best for each one.

However, we believe direct guidance is always the best option. That's why we encourage you to take our online hair test or visit one of our partner salons for a personalised diafnosis.
Yes, in fact, combining several products is the most effective way to tackle a hair or scalp concern in a complete and targeted manner. Our treatments are designed to complement one another and miximise results.
The frequency of use depends on the type of condition and the current state of your scalp. It may range from once a week to several times per week. This is why we emphasise the importance of the hair test, which allows us to give you a tailored recommendation based on your needs.
Yes, our treatments do work. This is not just a promise: many clients have trusted Signed by Simone G. for years because they experience real improvements, even when other products or treatments haven't delivered results.

FAQs for professionals

Yes, of course. The direct relationship and trust you bild with your clients is the best way to provide them with effective solutions for their hair care.

If you would like to introduce our products in your salon, simply get in touch with us and we will guide you through the entire process so you can offer your clients the very best in hair care.
Yes, we provide support so that you and your team can understand the different hair and scalp conditions and learn how to carry out an accurate diagnosis. In addition, we offer ongoing assistance and direct access to expert trichologists to help with specific cases or general enquiries.
Absolutely. If you are a professional distributor or partner salon, tyou will have access to our team of specialists to answer your questions and provide support with complex cases.
Yes, we offer special conditions and rates for professionals. Contact us and we will explain all the benefits and requirements to gain access. 

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